Questions travellers ask
If your question is not here, message us — we answer on WhatsApp, usually within the hour.
All questions
How do I pay?
Cash when you board, or PayPal in advance (a 13% tax applies to PayPal payments). No deposit required for cash bookings.
What if my flight is delayed?
We track your flight with the number you give us and adjust to your real arrival time. Delays are on us, not you.
Do you have car seats for kids?
Yes, on request at no charge. Costa Rican law doesn't require them for this type of transport, but we're happy to provide one — just mention it when you book.
How far in advance should I book?
Two days ahead is ideal, especially in high season. We take last-minute bookings whenever we have a vehicle available, so it never hurts to ask.
Where do I meet the driver?
Right outside the arrivals exit. Your driver will be holding a sign with your name.
Is the price per vehicle or per person?
Private transfers are per vehicle; shared shuttles are per person. The private price covers up to 4 passengers, with an additional per-person rate above that.
Can I request stops along the way?
Yes. Short stops for groceries or photos are included — just tell your driver.
Do you offer group transfers?
Yes. Minibuses and larger vehicles are available for weddings, events or large families.
Do you drive from San José Airport as well?
Yes, though for Guanacaste destinations Liberia is far closer. Papagayo is under an hour from Liberia and 4 hours 30 minutes to 5 hours from San José.
Can you carry surfboards or golf clubs?
Yes. Tell us how many and their size when you request your quote so we assign a vehicle with the luggage space.
Do you drive to villas and rentals without a hotel name?
Yes. Send a Google Maps pin or the property name — most addresses in Guanacaste are descriptive rather than numbered.
Still need a price?
Tell us the basics and we reply with a fixed price. Prefer to chat?Message us on WhatsApp.
Got it — we'll reply on WhatsApp within the hour.
Your request is in. If you'd rather not wait, message us now.
Or message us now on WhatsApp